In today’s hospitality industry, recruiting and retaining talent is one of the biggest challenges HR leaders face. Between rising labor shortages, skill gaps, and constant turnover, building a stable and high-performing team isn’t easy.
But for The Keys Collection, a group of four hotels in Key West, Florida, the solution came through TN visa hotel staffing and a strong partnership with Homma Talent.
Here’s how Anne Boland, Complex Director of Human Resources, transformed her team’s staffing strategy—and how you can too.
About The Keys Collection
The Keys Collection includes:
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24 North Hotel
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The Gates Hotel
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Hilton Garden Inn
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Fairfield by Marriott
All four properties are managed by Highgate Hotels, a leading name in hospitality management. With a focus on consistent guest experiences and a dynamic service culture, The Keys Collection relies heavily on the strength of its team.
That’s where Anne Boland plays a critical role—overseeing HR operations and ensuring her hotels are staffed with the right talent at the right time.
Why Partner with Homma Talent?
Anne first worked with Ivonne Contreras, Managing Director at Homma Talent, during earlier projects. That trust laid the groundwork for a bigger collaboration: leveraging TN visa hotel staffing to bring international hospitality professionals into key roles.
“We felt that the partnership with Homma Talent would be very beneficial for us because the caliber of the candidates they present are highly passionate about hospitality and have an excellent skill set,” Anne shared.
What started as a staffing solution quickly evolved into a strategic advantage.
What Makes TN Visa Talent Stand Out?
The TN visa, part of the USMCA agreement, allows Mexican and Canadian professionals to work legally in the U.S. in designated occupations—including several key hospitality roles.
By working with Homma Talent, The Keys Collection was able to:
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Access experienced, bilingual professionals
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Fill leadership and operational roles quickly
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Enhance team diversity and service quality
“They’re highly educated, very skilled in the hospitality industry, and they bring a wealth of experience,” Anne explained.
“We want to offer them the experience of being developed here while they also bring their valuable experience to us.”
Speed and Simplicity = A Competitive Advantage
Hospitality moves fast—and so does Homma Talent’s recruitment process.
“What I love about Homma Talent is the efficiency of the process,” Anne noted.
“Everything is fast, and the actual process is very simple and timely. We move quickly, which is a big advantage for us.”
From candidate selection to visa approval, the process averages just 5 to 8 weeks. That’s a game-changer when trying to fill urgent gaps without compromising quality.
The Real Impact on Performance and Culture
Since partnering with Homma Talent and hiring through the TN visa program, The Keys Collection has seen measurable results:
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Stronger team engagement and lower turnover
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Improved guest satisfaction from better service delivery
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Greater cultural exchange and team collaboration
“Our talent has contributed to our success because of the power of the candidates we have here,” Anne said.
“They are committed to their own success, not just ours—which is something fantastic for us.”
Scaling the Success Across Highgate
Anne’s success didn’t end with Key West. She’s now pioneering TN visa adoption across other Highgate Hotels properties.
By leading the charge in international recruitment, Anne is not only solving staffing shortages—she’s shaping a more strategic, inclusive, and resilient workforce model for the entire hotel group.
Takeaway: TN Visa Hotel Staffing Works
If your hotel is struggling with talent shortages, high turnover, or a lack of qualified candidates, the TN visa hotel staffing model offers a proven solution.
Partnering with Homma Talent means you get:
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Pre-vetted, passionate professionals from Mexico and Canada
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End-to-end visa support
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A faster hiring process
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A more committed, long-term team
💬 Ready to build a team that’s ready to deliver excellence, every shift? Let’s talk. Homma Talent is here to support your success.